Help Center

How can we help?

Everything you need to know about creating AI-generated UGC videos with FaceDub.

Getting Started

FaceDub is an AI-powered platform that lets you create UGC (user-generated content) style videos by combining a character photo with a reference video. The AI generates a new video featuring your character performing the same movements.

Create your account

Sign up using Google Sign-In — it takes a few seconds. Once you're logged in you'll see your dashboard where you can manage videos, credits, and billing.

Your first video

  1. Go to Create Video
  2. Upload a clear photo of your character (face visible, good lighting)
  3. Upload a reference video (the motion you want to replicate)
  4. Choose a duration (5-30 seconds) and hit Generate
  5. Wait 3-8 minutes while the AI processes your video
  6. Download your finished UGC video

Creating Videos

Photo requirements

  • Clear face: The subject's face should be clearly visible and unobstructed
  • Good lighting: Well-lit photos produce much better results than dark or shadowy images
  • High resolution: At least 512x512 pixels recommended
  • Formats: JPG, PNG, or WebP
  • Single person: Photos should contain one person only

Video requirements

  • Clear movements: Videos with distinct, visible body movements work best
  • Good framing: The person in the video should be clearly visible
  • Any format: MP4, MOV, WebM, and most common video formats are supported
  • Duration: 1-30 seconds (each 5-second block costs 1 credit)

Pipeline stages

When you create a video, the AI goes through these stages:

  1. Character views: Generates 5 angle views of your character (front, side, back, quarter, close-up)
  2. Keyframe extraction: Extracts a reference frame from your video
  3. Scene composite: Places your character into the video scene
  4. Asset upload: Prepares files for video generation
  5. Motion control: Generates the final video with your character performing the movements
  6. CDN upload: Uploads the finished video for fast delivery

Tips for best results

  • Use a photo with a neutral background for more accurate character generation
  • Choose reference videos with a single person and clear body movements
  • Avoid videos with fast camera movements or multiple scene changes
  • Shorter durations (5-10s) tend to produce higher quality results

Plans & Credits

How credits work

Each video generation costs credits based on duration: 1 credit per 5 seconds (rounded up). A 10-second video costs 2 credits, a 12-second video costs 3 credits.

Available plans

  • Starter ($19/mo): 10 credits per month
  • Pro ($49/mo): 30 credits per month + priority queue
  • Agency ($99/mo): 100 credits per month + priority queue

Important notes

  • Credits reset at the start of each calendar month
  • Unused credits do not roll over to the next month
  • If you run out of credits, additional generations are billed as overage at your plan's per-credit rate
  • If a generation fails due to a system error, your credits are automatically refunded

Account & Billing

Managing your subscription

All billing is handled through Stripe. You can manage your subscription, update payment methods, and view invoices from the Dashboard under the Billing tab.

Upgrading or downgrading

You can change your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.

Cancellation

You can cancel your subscription at any time from the Billing tab. Your access continues until the end of the current billing period. No refunds are issued for partial months.


Content Policy

Safety filters

FaceDub uses automated content safety systems to detect and block prohibited content. Some uploads may trigger these filters even if they are not intentionally violating our policies.

Strike system

When content you upload triggers our safety filters, a strike is recorded against your account. If your account accumulates 5 or more strikes within a billing period, your account will be automatically suspended.

Prohibited content

  • Sexually explicit or NSFW content of any kind
  • Content intended to deceive, defraud, or impersonate
  • Violent, gory, or graphic content
  • Content featuring minors
  • Harassment, stalking, or bullying
  • Content that violates applicable laws

Appeals

If your account has been suspended, you can appeal by contacting [email protected]. We review appeals on a case-by-case basis. Strikes reset at the start of each billing period.


Frequently Asked Questions

How long does video generation take?
Most videos complete in 3-8 minutes depending on duration and server load. Pro and Agency plans have priority queue access for faster processing.
What happens if my video generation fails?
If a generation fails due to a system error, your credits are automatically refunded to your account. You can try again with the same or different inputs.
What video formats are supported?
We accept most common video formats including MP4, MOV, WebM, and AVI. Output videos are always delivered in MP4 format at 1080p quality in 9:16 vertical aspect ratio.
Can I use the generated videos commercially?
Yes. You own the AI-generated output videos created through the Service, subject to our Terms of Service. You can use them for social media, advertising, marketing, and other commercial purposes.
Why was my generation blocked by safety filters?
Our AI safety systems may occasionally flag legitimate content. Try using a different photo (well-lit, neutral background) or a different reference video. If you believe your content was incorrectly flagged, contact support.
Do unused credits roll over?
No. Credits reset at the start of each calendar month and do not roll over. Make sure to use your credits before the month ends.

Contact Us

Need help that isn't covered here? Reach out to our team:

You can also find us on X (Twitter), Instagram, and TikTok.